2018 U.S. Retail Banking Satisfaction Study | J.D. Power
2019-6-26 · Retail bank investments in technology are paying off in the form of substantial numbers of digital-only bank customers, but some of that growth may be coming at the expense of customer satisfaction. According to the J.D. Power 2018 U.S. Retail Banking Satisfaction Study,SM 28% of retail bank customers are now digital-only, but they are the least satisfied among all customer segments …
